Nigel leads BFP Group across all divisions, setting the strategic direction and ensuring the business continues to grow with clarity, purpose and integrity. Working closely with the Directors and Heads of each division, he consistently reviews the business model, strengthens operational efficiencies and mentors a talented management team shaped by decades of experience.
With more than 40 years in the travel industry, primarily in corporate travel, Nigel brings exceptional depth of knowledge. Having built overseas offices in London, Saudi Arabia and the USA, he developed specialist expertise in international air tariffs and a reputation for designing travel programmes that deliver measurable value alongside impeccable service.
Nigel believes consistency defines quality. Every part of BFP, from people to technology, should reflect the same professional, responsive and partnership-led approach. Known for his meticulous standards, authenticity and unwavering “can do” mindset, he combines commercial strength with genuine care.
Under his leadership, BFP has evolved from a respected specialist to a recognised, multi-division group, without losing its founding values. The commitment to integrity, long-term relationships, empowering women in leadership and prioritising wellbeing remains central to the business today.
Belinda co-founded BFP in 1997 alongside Nigel, at a point where a lot was on the line both professionally and personally. With Nigel’s deep passion for corporate travel and Belinda’s background in sales, they set out to build something of their own, driven by a belief that clients deserved better, both in the service they received and how they were treated.
At the time, Belinda had her own growing business while raising a young family, but made the decision to step in and help establish what was then The Travel Syndicate. What started as a one-year plan quickly became something much bigger, and nearly three decades on, BFP remains a constant part of her life.
From the very beginning, the focus was on building long-term relationships and offering a genuinely bespoke service, combining strong fares expertise with a level of care and flexibility that was hard to find elsewhere. That approach, putting people first and never settling for a “one size fits all” solution, still defines BFP today.
Belinda is especially proud of the loyalty of both customers and team members, many of whom have been part of the journey for years. For her, how you treat people has always been at the heart of the business, creating a culture where individuals feel supported, valued and able to thrive.
Chloe plays a key role in driving BFP Group’s growth while making sure customers and teams feel genuinely supported. As Commercial Director, she works closely with sales and account management to build strong client relationships, win new business and ensure customers always feel listened to and looked after.
With 19 years at BFP, Chloe brings deep industry knowledge, strong commercial instinct and an exceptional ability to connect with people at every level. Customers value her calm, approachable style and the reassurance of knowing they can always reach her when it matters.
Alongside her commercial role, Chloe is a passionate advocate for wellbeing and flexible working, helping shape a culture that reflects BFP’s family values and people-first approach.
Marc leads BFP Group’s Technology and Implementations teams, providing experienced technical direction that underpins how the business delivers for customers. He works closely with every division across the group to ensure systems, programmes and projects are aligned, robust and built to support long-term growth.
With more than 30 years in the travel industry across corporate travel, finance and leisure, Marc brings a rare breadth of knowledge and perspective. Having worked across multiple areas of the sector, he understands how commercial, operational and technical decisions connect, and the impact they have on customers.
He is known for his calm, structured approach and his ability to bring clarity to complex technical challenges. His experience enables him to anticipate risks, protect quality and provide steady guidance, helping ensure strong, reliable outcomes across the business.
Claire helps ensure the BFP Group operates with clarity, consistency and confidence as the business continues to grow. As Operations Director, she works closely with Heads of Department and operational teams across the group, strengthening ways of working, supporting strategic growth and making sure teams are set up to deliver outstanding service.
With 26 years’ experience across travel, corporate, leisure and events, Claire brings deep industry knowledge and a steady, people-first leadership style. Having joined BFP in 2015 as a Senior Consultant, she has progressed through leadership roles including Team Manager and Head of Group Operations.
Claire is known for bringing calm to complexity, supporting teams through change and building operational foundations rooted in trust, communication and genuine care for people.
Ciara helps companies build business travel programmes that genuinely work for the people using them. She focuses on developing new partnerships, building trusted relationships and helping companies improve how they manage travel day to day.
With nine years’ experience in travel, Ciara brings a rare, well-rounded perspective. Having started her career with British Airways in business and first-class cabins, she understands first-hand how much the smaller details matter to travellers. Combined with her background in account management, she naturally balances the needs of travellers, bookers and decision-makers.
Ciara is known for her honest, collaborative style and her ability to shape smart, sometimes out-of-the-box solutions that build confidence from the very start.
Hannah works closely with BFP Group customers to build strong, lasting relationships and make sure their travel programmes continue to work smoothly as their needs evolve. As Head of Account Management, she stays close to each account, regularly reviewing performance, understanding challenges and finding ways to make things even easier.
With over 10 years in travel, Hannah brings a calm, approachable style and a genuine enjoyment of working with people. She takes a hands-on approach, always willing to listen, support and find practical solutions when it matters most.
Hannah is known for being positive, responsive and easy to talk to. Customers know they can rely on her to be honest, proactive and fully invested in getting the best outcome for them.
Grace makes sure the financial side of working with BFP Group feels clear, calm and well-supported. Working closely with senior leadership, operations and customer-facing teams, she helps ensure everything behind the scenes runs smoothly and transparently.
With over 13 years’ experience in travel and related industries, Grace brings a thoughtful, detail-driven approach to finance. She oversees financial processes and reporting, while working collaboratively with teams to remove complexity and support confident decision-making.
Grace is known for making finance easy to understand. Through clear communication, process improvements and automation, she provides dependable guidance that reassures colleagues and customers alike, even when timelines are tight or plans change.
Bradley helps customers feel confident using technology that supports their teams every day. He looks after the Technology Team and works closely with the wider business to ensure BFP’s technology suite is clear, reliable and easy to use.
With over seven years’ experience in travel and a background spanning customer-facing roles and IT, Bradley brings a practical, solutions-led mindset to his work. He supports enquiries across the 360 Technology Suite, delivers training, provides ongoing support and researches new technologies that strengthen BFP’s offering.
Bradley is particularly valued for his calm communication and problem-solving approach, helping customers feel supported, informed and confident when issues arise.
Michael helps ensure travel programmes are set up properly from day one and continue to work smoothly as customers’ needs evolve. He works closely with new and existing customers to manage account changes, enhancements and developments, while supporting teams across the wider BFP Group.
With over seven years’ experience in travel, all with BFP, Michael brings a strong end-to-end understanding of how systems, processes and people need to work together. He collaborates closely with customers, implementation and technology teams to integrate systems and design workflows that support consistent, high-quality service.
Michael is known for his logical, thorough approach and his ability to turn complex work into calm, structured and practical solutions.
Andrew helps customers navigate an increasingly complex travel landscape with confidence. Working across all BFP divisions, he supports reservations, account management and specialist teams to ensure fares, content and supplier relationships deliver real value.
With 35 years’ experience in the travel industry, Andrew brings deep knowledge and perspective to his role. He analyses fare trends, oversees fare-finding technology, reviews live bookings and supports the onboarding of new airline content, including NDC, while strengthening supplier partnerships.
Known as a trusted backstop within the team, Andrew takes ownership of complex situations and sees them through with a calm, pragmatic approach, helping reduce pressure and keep travel moving smoothly.
As Head of Reservations at BFP, Felicity leads the Reservations and Client Services teams, working closely with Account Management and Finance to ensure customers receive a seamless travel experience from start to finish.
With more than 21 years of experience across corporate and luxury leisure travel, Felicity brings a calm, solutions-focused approach to every situation. Whether managing complex itineraries, responding to travel disruption or helping customers find the best solution for their needs, she is known for staying composed under pressure and finding practical answers quickly.
Passionate about building lasting relationships, Felicity believes great service comes from clear communication, trust and consistency. She works closely with her team to continually improve processes, enhance the customer experience and ensure customers feel supported at every stage of their journey.
Having been with BFP for seven years, Felicity is proud to have been part of the company’s growth while helping to maintain the supportive, people-first culture that remains at the heart of the business today.